ViciDIAL Agent & Manager Manuals
ViciDIAL is the open source telephony call center suite we provide hosted with premier support and customization for many of our customers
As a courtesy, we provide both the Agent & Manager manuals to all our clients to help them fully understand all the features available within the ViciDIAL Contact Center Suite.
Please do take the liberty to download and peruse these! Many of the questions you have can be answered by a quick CTRL+F search. Reach out to us via chat or email support for a copy of either manual.